Privacy Policy

A & E Cyber Publishers ("we," "us," or "our") operates the website at www.aecyberpublishers.com (the "Site"). This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our Site, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with the Site. This includes:

• Contact form submissions: Your name, email address, phone number, and message content when you reach out to us through our contact form.
• Consultation booking requests: Your name, email address, phone number, preferred date/time, and details about your project or business needs.
• Blog comments: Your name, email address, and comment content when you post comments on our blog articles.
• AI chatbot conversations: Messages you submit when interacting with our AI-powered chatbot assistant.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our Site
• Device type (desktop, tablet, or mobile)

Information We Do Not Collect

We do not collect payment or financial information. Our Site does not process e-commerce transactions, and we do not store credit card numbers, bank account details, or other financial data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, contact form submissions, and consultation requests
• To schedule and manage consultation appointments
• To send you follow-up communications related to your inquiry or project
• To provide and improve our AI chatbot assistance
• To display and manage blog comments
• To analyze website traffic and usage patterns so we can improve our Site and services
• To detect and prevent technical issues or security threats
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and analyze site usage. The cookies used on our Site include:

Essential Cookies

• NextAuth session cookies: These HttpOnly, Secure cookies are used to authenticate logged-in client dashboard users. They are strictly necessary for the client portal functionality and cannot be disabled for authenticated users.

Analytics Cookies

• Google Analytics (via Google Tag Manager): We use Google Tag Manager (GTM-5WPZDFC) to deploy Google Analytics, which sets cookies to distinguish unique visitors, track sessions, and gather aggregate data about how visitors use our Site. This data helps us understand which pages are most popular and how visitors navigate through the Site.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect the functionality of certain features on our Site, particularly the client dashboard login.

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Tag Manager & Google Analytics: We use Google Tag Manager to manage tracking scripts and Google Analytics to collect anonymized usage statistics. Google may process this data on servers located in the United States. For more information, see Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Anthropic (Claude AI): Our AI chatbot assistant is powered by Anthropic's Claude. When you interact with the chatbot, your messages are sent to Anthropic's servers for processing. Anthropic processes this data in accordance with their Privacy Policy. We recommend not sharing sensitive personal information (such as Social Security numbers, financial account details, or passwords) with the chatbot.
• Amazon Simple Email Service (SES): We use Amazon SES to deliver transactional emails, such as confirmation messages when you submit a contact form or booking request. Amazon processes this data in accordance with the AWS Privacy Notice.

Each of these third-party services has its own privacy policy governing its use of your data. We encourage you to review their policies for more information about how they handle your data.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• HttpOnly and Secure flags on authentication cookies to prevent cross-site scripting attacks
• Restricted access to personal data on a need-to-know basis
• Regular security updates to our server software and application dependencies

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions and booking requests: Retained for up to 2 years after your last interaction with us, or longer if we have an ongoing business relationship.
• Blog comments: Retained for as long as the associated blog post is published on our Site, unless you request removal.
• Analytics data: Google Analytics data is retained according to Google's standard retention settings (typically 14 months).
• AI chatbot conversations: Chat messages are not permanently stored on our servers. They may be temporarily processed for the duration of the conversation session.

If you would like us to delete your personal information sooner, please contact us using the information provided in the Contact Us section below.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate personal information.
• Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to opt out of tracking: You can opt out of Google Analytics tracking using the browser add-on mentioned in Section 4, or by adjusting your browser's cookie settings.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: